Stella picks up your business line at 2pm and 2am alike — booking appointments, taking messages, and routing calls, in a voice callers mistake for a real person.
Most don't. Hiring around the clock is expensive, and answering services that sound like a script lose trust in the first ten seconds.
How quickly Stella picks up, at any hour, every time your line rings.
Coverage without shift schedules, sick days, or a second phone line.
Missed bookings during the hours your front desk is closed.
Stella follows the same steady rhythm on every call, whether it ends in a booking, a message, or a warm transfer to a person.
Picks up within a ring or two with your greeting, in your business's name.
Listens for what the caller actually needs — booking, reschedule, a question, or a person.
Checks real availability, books the slot, takes intake details, or transfers the call.
Reads the details back, sends a confirmation, and signs off — nothing left unclear.
The voice underneath is the same everywhere. What changes is the setup: your hours, your services, your intake questions, your escalation rules.
Books appointments, takes new-patient intake, and follows shortened retention rules for sensitive calls.
Calendar + intakeBooks services, reschedules with a name and a callback number, confirms the day before.
Calendar onlyTakes special orders and questions, and is upfront when something needs a person — like today's prices.
Intake onlyRoutes calls to the right department by name, takes messages, and forwards them the way you already work.
Routing + messagesStella never talks over a caller, doesn't guess on a time or a name, and always reads important details back before hanging up.
Every call runs with the same set of guardrails underneath it, regardless of business or vertical.
If a caller goes quiet, Stella checks in once, then offers a human transfer rather than waiting forever.
If the conversation is visibly going in circles, the call ends gracefully instead of looping.
A duration cap keeps any single call from running away, with a clear handoff before the limit hits.
Brief hiccups in the voice connection are absorbed and retried so the caller never hears dead air.
Bookings, messages, and intake submissions can go out through any combination of these — no dashboard required to stay in the loop.
A plain summary lands in your inbox the moment a call ends — no login needed.
Push straight into the ticketing, CRM, or order system you already run day to day.
A local record of every call, kept automatically — nothing to set up on day one.
Clinic, salon, grocery store, or general office — start from a ready-made config instead of a blank page.
Hours, greeting, services, intake questions, and where the calendar lives — all in one file, no engineer required.
Run real calls against a test number — interruptions, background noise, accents, silence, all before anything's live.
Point your line to Stella outside business hours to start, then expand coverage once you've seen it handle real calls.
Our voicemail used to fill up by Monday lunch. Now Thursday's fully booked before we've even opened.
Clients reschedule constantly. Now it happens while I'm mid-cut instead of on a callback list.
It knows exactly when to say "let me get someone" instead of guessing. That's the part that won us over.
Recording, retention, and data handling are set per business — not a single blanket setting for every caller.
Callers hear a recording notice before anything is captured, matching two-party-consent requirements where they apply.
Recordings, transcripts, and messages each have their own retention window — shorter by default for sensitive calls.
Businesses handling health, legal, or financial calls go through a data-handling review before taking a single real call.
Set up takes a config file, not a development sprint. Most businesses are live within a week.